If you’re running a Mac powered by Apple’s own silicon, it may attempt a second installation to optimise the software for your M1/M2 processor. When it’s finished download, double click and follow the on-screen instructions. Now visit the Zoom Download Center and re-download the Zoom Desktop Client. Select from the list of applications, and then drag it down to the Bin icon on your Dock. Click 'Download Zoom Client' from the menu pull-down.
To uninstall Zoom, click on Finder in your Dock (the icon with the half-blue, half grey face) and then click on Applications in the left-hand menu. Download Zoom software You should now download the Zoom Mac client from the Resources menu at the upper right of the webpage. If Zoom is refusing to update because of error code 10004 or any other error, the simplest solution is to remove it and re-download the app again. According to Zoom’s own support docs: “Devices running macOS 13 Ventura beta 5 or higher with Zoom desktop client versions 5.11.6 – 5.12.0 may encounter this error when updating the desktop client.” It appears to be a problem affecting Zoom on the latest version of macOS Ventura.
The new version of Zoom can be found on the Zoom Download Center. When you press Retry, it simply loops back to the screen above and you can’t make or join calls. Anyone running Zoom on an M1 Mac should download the new version of the Zoom app now.
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